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SuperHost was first introduced in 1985 to prepare B.C.'s tourism workforce to host the world at Expo '86. Since then over 550,000 British Columbians have participated in SuperHost training. SuperHost training will also help prepare B.C.'s service industry for hosting the upcoming 2010 Winter Olympic Games.
SUPERHOST FUNDAMENTALSThe widely-recognized SuperHost Fundamentals Certificate is highly valued by employers throughout the service and hospitality industries seeking staff who are well-trained in providing exceptional customer service. SuperHost Fundamentals is a one-day (8 hour) workshop that teaches front-line employees important, practical skills and techniques for providing excellent customer service. The result... impressed customers and clients who will not only return, but will tell others about the quality of service they've received. For more information about SuperHost Fundamentals, visit the Tourism B.C. website. OTHER SUPERHOST WORKSHOPSADVANCE Hospitality Education offers the complete family of 8 SuperHost workshops to corporate clients upon request. These workshops can be customized to address specific customer service training needs for any business or employer. For customized sessions, a needs assessment is completed in consultation with a client prior to conducting a workshop. Click on the headings below for more detailed descriptions for each workshop at the Tourism BC website. Then email or call 604-272-7213 for more information or to arrange a class. SuperHost FundamentalsSuperHost Fundamentals is a one-day (8 hour) workshop that teaches front-line employees important, practical skills and techniques for providing excellent customer service. The result... impressed customers and clients who will not only return, but also tell others about the quality of service they've received. Optional sections include "Telephone Techniques", "Out and About in Your Community" and "Out and About in BC". Sales Powered by ServiceSales Powered By Service is a two to three hour SuperHost polishing workshop that helps front-line employees to be more effective sales representatives through a service focus. This includes understanding the sales cycle, the sales representative's role in influencing the buying process, and selling beyond the basics. Solving Problems Through ServiceSolving Problems Through Service is a two to three hour SuperHost polishing workshop that helps front-line employees be effective problem solvers in their role as service providers. Topics include the anticipatory service approach, creative thinking in challenging situations, problem solving, and saying no graciously. Service Across CulturesService Across Cultures is a half-day SuperHost workshop designed to increase front-line employees' awareness of the diverse cultures of British Columbia's residents and visitors. This workshop focuses on the service expectations and requirements of people from Hong Kong, Taiwan, Germany, Japan and other regions. Service Across Cultures provides participants with practical skills to understand and be understood by customers from other cultures, and helps participants be aware of common misconceptions regarding serving people from different cultures. Japanese Service ExpectationsJapanese Service Expectations is a one-day workshop that helps front-line employees understand Japanese visitors, their culture and their customer service expectations. Participants learn what the Japanese expect in the way of customer service, including how to properly address visitors, key words and phrases in the Japanese language and other cultural awareness skills to better serve BC's important and growing Japanese overseas market. Customers with DisabilitiesCustomers with Disabilities is a half-day workshop designed to increase front line employees' sensitivity toward people with disabilities, and to provide superior customer service skills that respect every visitor's unique requirements. Customers with Disabilities provides insight into the requirements of people with a wide range of disabilities including vision and hearing impairments, mobility and agility concerns. Topics include appropriate language and protocol, as well as effective communication skills and techniques for serving customers with disabilities. This workshop teaches valuable skills that will benefit virtually any front-line service professional in British Columbia, including hotel, restaurant and retail employees. Service in Health CareService in Health Care is a one-day workshop for employees in the health care industry. This workshop is customized specifically for people working in a health care setting, and is designed to address the specialized relationships that health care professionals need to develop with their clients. The workshop provides practical information to assist those professionals in the health care industry in developing customer service strategies. Frontline Management SolutionsFrontline Management Solutions is a one-day workshop for managers and supervisors designed specifically for the tourism and service sector. The workshop provides practical information to assist managers to develop customer service strategies for their staff. Frontline Management Solutions provides tools and expert solutions for a wide range of management/supervisory topics. Participants will come away with a practical binder full of professional tips, techniques and case studies to apply to their jobs and a "tool kit" of pull-out pages to help guide them through screening resumes and successful interviewing, recognizing and rewarding, gaining group participation, correcting the positive way, and much more. |
ADVANCE Hospitality Education offers SuperHost Fundamentals classes and the full range of customized SuperHost workshops to private groups and corporate clients throughout the Greater Vancouver Area. Our Certified instructors have years of experience in the hospitality industry, and enjoy passing on their expertise through SuperHost workshops. 